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Customer Service

Ordering
Discounts, Coupons & Promo Code
Shipping & Delivery
Viewing Orders
Returns & Exchanges
Privacy
Security
Contact Us

Ordering

All transactions for VanderloopsShoes.com are processed through state of the art secured Internet technology. You can have complete confidence that your transaction is secure when ordering through VanderloopsShoes.com. We accept Visa, MasterCard, Discover, American Express and Paypal payments.

Discounts, Coupons, & Promo Codes

Discounts will appear on the payment screen once you enter the appropriate promo code. Discounts, coupons and promo codes may not be combined with any other promotional discount or offers from VanderloopShoes.com. Offers can be used on phone orders but not on previous purchases. Void where prohibited by law. No cash value. Offers valid while supplies last and are subject to modification or cancellation without notice. Vanderloopshoes.com reserves the right to modify, change or withdraw any offer at any time.

Shipping & Delivery

We will process and ship all orders are as soon as possible. Normal processing time is 24 hours during normal business days. In the unlikely event of a back order and your order is delayed, you will be promptly notified and you can choose to cancel the order. You can always email or call customer service to check on the status of your order. All orders are shipped via UPS Ground shipping unless specified otherwise. Please call if other shipping options are needed.

Viewing Orders

In order to view your order online at vanderloopshoes.com, you must create an account before placing your order or register as you are checking out. If you check out as "Guest", you will receive email confirmation after placing your order. At anytime you can call customer service for an order update.

Returns & Exchanges

We want you to be satisfied with the item(s) you order online, by phone or in store. Please be aware we can only accept unworn (in like-new condition) product within 30 days of the original purchase date unless it is judged to be defective within 6 months of purchase.

If you are unhappy with your purchase and want to return it or need to exchange your purchase for a different size, width or style please complete our Return/Exchange Form. Merchandise can also be returned or exchanged in the original box or packaging at any Vanderloop Shoes locations. To find a location near you click here for our Store Locator.
 
Please follow these steps: Fill out the Return/Exchange Form (click here to print one) completely, providing detailed information when needed. Next, get the product ready for shipping. Place the product in the original box or packaging with the Return/Exchange Form. We suggest making a copy for your own records.  Please do not put labels or stamps on the shoe box – either place in a large box or wrap original box with paper. Bring the package to your local post office or delivery service. If sending through a post office mail to: Vanderloop Shoes PO Box 346 Little Chute, WI 54140 / If sending through a delivery service ship to: Vanderloop Shoes 400 Moasis Drive, Little Chute, WI 54140. We suggest using a trackable service.

Upon receiving your item(s), we will issue you credit or send the requested exchange item as soon as possible. An email will be sent to confirm the return/exchange. *Note regarding refunds: Upon receiving your return, we will quickly get the refund request information to your bank. Please note that the funds will be instantly deducted from our account, but may take up to a week to process and post at your bank. Please contact your bank for questions or to receive more information.

Privacy

Vanderloop Shoes Inc respects your privacy. We promise to never sell or rent your personal information to third parties. We will collect personal information from you when you make a purchase at Vanderloopshoes.com. Your personal information will be used to process the order, send you an order confirmation and shipping details. We may also use your personal information to contact you by phone, email or mail for questions pertaining to your purchase. Vanderloop Shoes Inc also maintains a record of your purchases.

If you choose to receive our promotional emails they will consist of information about new products, upcoming sales and special events and more. We will never sell or rent your email to third parties. It is only for Vanderloop Shoes Inc use. If you do not want receive Vanderloop Shoes Inc promotional emails, please click the unsubscribe link on any promotional email you’ve received from us or contact our Corporate Office (1-800-236-8403). It may take up to 24 hours to process your request to be removed from our list. During this time you may continue to receive emails from Vanderloop Shoes Inc.

Security

Vanderloop Shoes Inc understands that it is important to assure that every order made on our website is safe and secure. We use a system of Secure Sockets Layers (SSLs) which encrypts your input. It is up to you to log out of your account and to not give out your email and password to anyone that you do not wish to see your personal information. You are able to access and change any information that you originally inputted at your account creation screen. Additionally, you may add, change or remove any shipping and billing addresses associated with your account.

Your credit card information will be safe when you place an order at Vanderloopshoes.com. Vanderloopshoes.com uses PayPal Payments Pro for our payment processing. PayPal Payments Pro provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data.

If you do not want to use our secure server, we are happy to take your order by phone. For phone orders please contact our Corporate Office by calling 1-800-236-8403. Corporate Office hours are Monday-Friday 7am-4pm CST (except for major holidays).

Contact Us

If you have further questions about any of our policies please contact our Corporate Office by calling 1-800-236-8403 or email us at vandercustsvc@vanderloopshoes.com.