We want you to be satisfied with the item(s) you order online, by phone or in-store. If you are unhappy with your purchase and want to return it or need to exchange your purchase for a different size, width or style please complete our Return/Exchange Request Form. Follow the steps below:
- Fill out the Return/Exchange Request Form included with your purchase (or click here to print one). Please fill out the form completely.
- Place the completed form in the box with the product that you plan to return or exchange.
- Mail or UPS your package to us, using the mail to or ship to information on the bottom of Return/Exchange Request Form.
Upon receiving your item(s), we will issue you credit or send the requested exchange item as soon as possible. An email will be sent to confirm the return/exchange.
*Note regarding refunds: Upon receiving your return, we will quickly get the refund request information to your bank. Please note that the funds will be instantly deducted from our account, but may take up to a week to process and post at your bank. Please contact your bank for questions or to receive more information.
We want you to experience the difference. We ask that you take the time to try your shoes on a clean floor to ensure for proper fit and comfort. If you are not satisfied with your purchase prior to wearing it outside or to work, you may return it within 30 days of purchase. Please keep in mind that Vanderloop Shoes cannot exchange dirty or worn shoes unless they are judged to be defective within 6 months of purchase. Examples of defective products include: cracked soles and broken stitching. It does NOT include worn leather on the toe of the boot or other issues due to general wear and tear of the product.
