Privacy
Vanderloop Shoes Inc knows that our customers value how safe and secure their information is. We appreciate your trust and will attempt to efficiently inform you about the actions we are taking to meet your standards. By visiting Vanderloopshoes.com you accept the following privacy policy.
Thank you for visiting Vanderloop Shoes Inc online. We want you to know that we respect your privacy. Vanderloop Shoes Inc collects customer information to help improve your shopping experience with us and to share with you information about new products, upcoming sales and special events and more. We promise to never sell or rent your personal information to third parties.
We will collect information from you when you make a purchase in-store or online or if you choose to receive our e-newsletter. Vanderloop Shoes will maintain a record of your in-store, phone and online purchases.
When you place an order at Vanderloopshoes.com, your personal information will be used to process the order, send you an order confirmation via email or to contact you by phone, mail or email for questions pertaining to your order or purchase.
Vanderloop Shoes Inc wants to communicate with you only if you choose to hear from us. If you prefer not to receive promotional information from us you can choose to opt-out of receiving our e-newsletter. If you do not want Vanderloop Shoes Inc to use your information to enhance your shopping experience with us, please contact our Corporate Office by calling 1-800-236-8403 or by sending us an email (amy@vanderloopshoes.com). We ask that you include your full name and the email address you used to register or make a purchase from us. It may take up to 24 hours to process your request to be removed from our list. During this time you may continue to receive communications from Vanderloop Shoes Inc.
Please contact our Corporate Office by calling 1-800-236-8403 if you have further questions about our privacy policy.
Security
Vanderloop Shoes Inc understands that it is important to assure that every order made on our website is safe and secure.
We are constantly working to protect your information. We use a system of Secure Sockets Layers (SSLs) which encrypts your input. It is up to you to log out of your account and to not give out your email and password to anyone that you do not wish to see your personal information.
You are able to access and change any information that you originally inputted at your account creation screen. Additionally, you may add, change or remove any shipping and billing addresses associated with your account.
Your credit card information will be safe when you place an order at Vanderloopshoes.com. Vanderloopshoes.com uses Authorize.net for our payment processing. Authorize.net provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. If you do not want to use our secure server, we are happy to take your order by phone. For phone orders please contact our Corporate Office by calling 1-800-236-8403. Corporate Office hours are Monday-Friday 8:30am-5 pm CT (except for major holidays).
FAQ's
How do I return or exchange an order to Vanderloopshoes.com?
We want you to be satisfied with the item(s) you order online, by phone or in-store. If you are unhappy with your purchase and want to return it or need to exchange your purchase for a different size, width or style please complete our Return/Exchange Request Form. Follow the steps below:
- Fill out the Return/Exchange Request Form included with your purchase (or click here to print one). Please fill out the form completely.
- Place the completed form in the box with the product that you plan to return or exchange.
- Mail or UPS your package to us, using the mail to or ship to information on the bottom of Return/Exchange Request Form.
Upon receiving your item(s), we will issue you credit or send the requested exchange item as soon as possible. An email will be sent to confirm the return/exchange.
*Note regarding refunds: Upon receiving your return, we will quickly get the refund request information to your bank. Please note that the funds will be instantly deducted from our account, but may take up to a week to process and post at your bank. Please contact your bank for questions or to receive more information.
How can I change or add to my order?
Orders are generally processed and shipped within 24 hours during regular business days (Monday-Friday). If you would like to change or add to your order, please contact Vanderloopshoes.com Customer Service by email (tina@vanderloopshoes.com) or call our Corporate Office 1-800-236-8403. If the order has not been processed we would be happy to make the change or addition to your order.
What is your backorder policy for items that are out of stock?
If an item or size is temporarily out of stock when you place an order, Vanderloop Shoes Inc will check available delivery dates for the item and email you with a ship date. Your credit card will be charged when the order is placed. All items will stay on order unless you instruct us otherwise or in the event that a manufacturer informs us that the product or size is no longer available. If the product is not available from the manufacturer we will contact you by email or phone to let you know and your credit card will be refunded.
Can I place an order by e-mail?
To assure your personal security, Vanderloopshoes.com does not allow for email orders. Please do not include your credit card number or other sensitive information in an email to Vanderloop Shoes.com at any time. If you do not want to use our secure server, we are happy to take your order by phone. For phone orders please contact our Corporate Office by calling 1-800-236-8403. Corporate Office hours are Monday-Friday 8:30am-5pm CT (expect for major holidays).
When will my credit card be billed?
Your credit card will be checked for proper authorization with your local bank as you place an order. Your credit card will be billed immediately if there is proper authorization and the order goes through. If you purchase a product that is on back order, your credit card will be charged when the order is placed. Vanderloop Shoes Inc will check available delivery dates for the item and email you with a ship date.
Will I be charged sales tax on my order?
Vanderloopshoes.com currently charges sales tax on orders shipped to Wisconsin, Illinois or Michigan addresses, as this is where Vanderloop Shoes Inc is set up to charge taxes. Orders from all other states will not be charged sales tax.
I forgot my password. What do I do?
Please use the link on the log-in page to access your account. Complete the information in the requested form and your password will be sent to the email address that you registered with.
What is a CCV number and why do you require it for purchase?
Card Code Verification or CCV is a three or four digit number on your credit card in addition to your account number and expiration date. CCV was created to protect you from credit card fraud. Vanderloopshoes.com asks for a CCV number so that someone with your account number and expiration date cannot place an order with your card. To find the CCV on your credit card please use the information below:
Visa, MasterCard, and Discover: Look for the three digit number printed on the back of your credit card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV.
American Express: Look for the four digit number on the front of your card above the credit card number on either the right or left side of your card.
Was my credit card charged twice or overcharged?
Your credit card will be billed once your order has been placed. When we receive an online order, the amount required for the purchase must be authorized by our credit card payment processor before the order is shipped. This authorization reserves the amount required for the purchase on your credit card account, but will not create a duplicate charge to your credit card account. For concerns regarding payment with your credit card please contact our Corporate Office by calling 1-800-236-8403.
Do you ship to Canada? Do you offer international shipping?
Vanderloop Shoes Inc offers FREE shipping to the continental United States. All other orders must pay the shipping costs. Please contact our Corporate Office for more information by calling 1-800-236-8403.
